Salesforce Functional Lead

hybrid
Toronto, Ontario, Canada .
full-time . March 26, 2026

Description

What you’ll do:

As the Functional Lead, you’ll work closely with business stakeholders and our internal technical team to ensure project deliverables correctly meet our clients’ needs. You’ll run discovery sessions with the client to gather business requirements, analyze the technical feasibility of their requirements, and translate the requirements into technical specifications for the development team. Because of the interdisciplinary nature of this role, you will have the opportunity to be both a trusted consultant and an implementing developer. With much of your work completed remotely, the ability to communicate with clients via both email and conference calls is of the utmost importance. You will also:

Lead client discovery sessions with business stakeholders to identify and understand their business requirements.
Listen and understand client industry, business models, processes, inefficiencies and pain points.
Map business requirements and process flows, translate them into technical/development steps.
Create, prioritize, and groom user stories, then create and delegate tickets for the development team.
Lead and participate in solution design meetings, adhering to industry and platform best practices.
Provide input for project plans, estimates and scopes for proposals and SOWs
Design solutions to client problems with a strategic view that takes into account a range of considerations including client goals, capacity, security, and long term scalability
Guide the teams throughout their efforts to produce deliverables according to specification.
Write, interpret, and critique technical specifications
Implement technical solutions for our clients that vary from using existing software systems to custom development and integrations to expand base functionality
Adhere to platform best practices, finding opportunities for enhancements and bringing existing code into best practices
Conduct comprehensive testing for stability and function
Maintain code documentation and write/maintain test classes for all custom development
Collaborate with project managers and development team to ensure successful project delivery
Provide ongoing thought leadership, training, coaching and support to technical consultants and team members

In this position, you will have flexibility to be remote, or hybrid (Toronto, ON). Some travel may be required for on-site meetings or attendance of conferences.

About you:

You have an analytical mindset and are constantly looking to create order and clarity out of chaos and ambiguity. You can quickly identify and get to the bottom of issues, and have proactive problem-solving skills to match. People describe you as organized and motivated to learn and take action. Your customer focus, leadership, and integrity are what will help you succeed in this role. Being the bridge between client and technical teams excites you, and you’re up for any curveball the day may bring. You want to work on a team with awesome people who have your back, and have a flexible hybrid or remote work schedule.

What you’ll bring:

University degree in computer science, information technology, business commerce, or similar
Experience as a Salesforce Functional Lead (or similar) with 3+ years of hands-on Salesforce experience
Experience leading client/executive sessions on solution design
Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, and/or Business Analyst are preferred)
Strong expertise within the Salesforce ecosystem, functionalities, and best practices
Expertise with ticket creation, planning and prioritizing for sprints within Jira
Ability to solicit information from clients, understand their business strategy, create consensus among stakeholders, and translate the information into strategic and impactful recommendations.
Proactive issue identification and superb problem resolution skills
Excellent written and verbal communication skills with ability to clearly communicate with all types of staff including technical, professional, and upper management
Exemplary planning and organizational skills, along with a high degree of detail orientation
Ability to effectively prioritize and juggle multiple concurrent projects
Effective team relationship building and conflict resolution skills
Desire to learn, grow, and be part of a team
Flexibility, innovation, positivity

Nice to have:

Experience with Nonprofit Success Pack and/or Nonprofit Cloud
Experience with other Marketing Automation platforms (Hubspot, Marketo, Eloqua)

About us:

Salytics specializes in technical consulting in the field of CRM and marketing automation. We are a team of consultants and developers passionate about technology, solving complex problems, and making our clients' work day easier. Salytics is a Salesforce Ridge Partner and an Adobe Solution Partner. We work with some of the most exciting established tech brands as well as high growth nonprofits to help them launch and maintain their critical business infrastructure. It is our job to make these things work, help our clients master them and even build new solutions for these systems to do things they have never done before.

Salytics Inc. is dedicated to building a diverse and inclusive workforce. We encourage all qualified applicants to apply and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. If you require accommodation, please advise our Human Resources team during the interview process, and the appropriate accommodations will be made.

Compensation

$90,000.00 - $120,000.00 per year

Know someone who would be a perfect fit? Let them know!