Business Analyst

hybrid
Toronto, Ontario, Canada .
full-time . March 26, 2026

Description

What you’ll do:

As the Business Analyst, you’ll work closely with business stakeholders, to understand client requirements and our internal technical team, to ensure project deliverables correctly meet our clients’ needs. You strive to develop client relationships as a strategic and trusted advisor. You’ll run discovery sessions with the client to gather business requirements, analyze the technical feasibility of their requirements, and translate the requirements into user stories and functional specifications for the development team. Because of the interdisciplinary nature of this role, you will primarily work in a project delivery capacity, but you will also have the opportunity to support sales cycles, project management. Additionally, you will::

Lead discovery sessions with business stakeholders to identify and understand their business requirements. Listen and understand client industry, business models, processes, inefficiencies and pain points.
Map client business requirements and process flows to be used in solution design.
Create, prioritize, and groom user stories to create tickets for the technical team.
Participate in solution design meetings, adhering to industry and platform best practices.
Guide the teams throughout their efforts to produce deliverables according to specification.
Support your team in the creation of QA test cases to ensure the platform is working properly and effectively.
Build strategic relationships to grow account insight and uncover new revenue opportunities with new and existing clients.
Create documentation to support Business Analyst and Project Management processes
Support sales and marketing initiatives as-needed

In this position, you will have flexibility to be remote or hybrid (Toronto, ON). Some travel may be required for on-site meetings or attendance of conferences.

About you:

You are curious and you seek to understand. You are constantly looking to create order and clarity out of chaos and ambiguity. You can quickly identify and get to the bottom of issues, and have proactive problem-solving skills to match. People describe you as organized and motivated to learn and take action. Your customer focus, leadership, and integrity are what will help you succeed in this role. Being the bridge between client and technical teams excites you, and you’re up for any curveball the day may bring. You want to work on a team with awesome people who have your back, and have a flexible hybrid or remote work schedule.

What you’ll bring:

University degree in business commerce, information technology, computer science, or similar
Thorough understanding of SDLC and Agile project management methodologies
Experience leading client/executive sessions on business requirements
Expert understanding of Jira including ticket creation, and planning and prioritizing sprints
Ability to solicit information from clients, understand their business strategy, and translate the information into strategic and impactful recommendations.
Professional facilitation of meetings and creation of minutes and project documents in order to create consensus among stakeholders
Proactive issue identification and superb problem resolution skills
Excellent written and verbal communication skills with ability to clearly communicate with all types of staff including technical, professional, and upper management
Effective team relationship building and conflict resolution skills
Desire to learn, grow, and be part of a team
Flexibility, innovation, positivity

Nice to have

Experience with Salesforce, or other CRM or marketing automation is an asset
Salesforce Business Analyst Certification

About us:

Salytics specializes in technical consulting in the field of CRM and marketing automation. We are a team of consultants and developers passionate about technology, solving complex problems, and making our clients' work day easier. Salytics is a Salesforce Ridge Partner and an Adobe Solution Partner. We work with some of the most exciting established tech brands as well as high growth nonprofits to help them launch and maintain their critical business infrastructure. It is our job to make these things work, help our clients master them and even build new solutions for these systems to do things they have never done before.

Salytics Inc. is dedicated to building a diverse and inclusive workforce. We encourage all qualified applicants to apply and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. If you require accommodation, please advise our Human Resources team during the interview process, and the appropriate accommodations will be made.

Compensation

$70,000.00 - $110,000.00 per year

Know someone who would be a perfect fit? Let them know!